{"id":2205,"date":"2025-12-13T10:18:58","date_gmt":"2025-12-13T10:18:58","guid":{"rendered":"https:\/\/ceref.helha.be\/education\/?page_id=2205"},"modified":"2026-05-13T14:58:47","modified_gmt":"2026-05-13T14:58:47","slug":"conseil-des-usagers","status":"publish","type":"page","link":"https:\/\/ceref.helha.be\/education\/formations\/educateurs-specialises\/conseil-des-usagers\/","title":{"rendered":"Le conseil des usagers"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-2223\" src=\"https:\/\/ceref.helha.be\/education\/app\/uploads\/2026\/05\/formation-conseil-des-usagers-1024x97.png\" alt=\"Formation conseil des usagers\" width=\"1024\" height=\"97\" srcset=\"https:\/\/ceref.helha.be\/education\/app\/uploads\/2026\/05\/formation-conseil-des-usagers-1024x97.png 1024w, https:\/\/ceref.helha.be\/education\/app\/uploads\/2026\/05\/formation-conseil-des-usagers-300x28.png 300w, https:\/\/ceref.helha.be\/education\/app\/uploads\/2026\/05\/formation-conseil-des-usagers-768x73.png 768w, https:\/\/ceref.helha.be\/education\/app\/uploads\/2026\/05\/formation-conseil-des-usagers-1536x146.png 1536w, https:\/\/ceref.helha.be\/education\/app\/uploads\/2026\/05\/formation-conseil-des-usagers.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><span style=\"font-size: 18pt;\"><strong>Conseil des usagers : bureau des plaintes ou outil d&rsquo;aide \u00e0 l&rsquo;autod\u00e9termination des personnes accueillies en institution ? <\/strong><\/span><\/p>\n<h2>Contenu de la formation <span style=\"color: #333333; font-size: 14pt;\"><br \/>\n<\/span><\/h2>\n<ul>\n<li><span style=\"font-size: 14pt;\">Pr\u00e9sentation de l\u2019arr\u00eat\u00e9 du gouvernement wallon relatif \u00e0 la mise en place d\u2019un conseil des usagers et exploration des indicateurs de l\u2019AVIQ ;<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Pr\u00e9sentation d\u2019une mouture permettant d\u2019adapter un conseil des usagers et des r\u00e9unions communautaires \u00e0 tous types de services : r\u00f4les et fonctions, modalit\u00e9 d\u2019\u00e9lection, etc. ;<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Proposition non-exhaustive d\u2019outils permettant aux personnes de communiquer quant \u00e0 l\u2019am\u00e9lioration de leur qualit\u00e9 de vie et de l\u2019organisation de l\u2019institution de mani\u00e8re directe ou indirecte ;<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">T\u00e9moignages de personnes en situation de handicap et d\u2019une \u00e9ducatrice sp\u00e9cialis\u00e9e ayant pratiqu\u00e9 le conseil des usagers et les r\u00e9unions communautaires dans un SRA. <\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Objectifs au terme de cette formation<\/h2>\n<ul>\n<li><span style=\"font-size: 14pt;\">Conna\u00eetre et cerner les enjeux du cadre l\u00e9gal dans lequel se situe la mise en place du conseil des usagers ;<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Identifier et conna\u00eetre les r\u00f4les et fonctions des participants \u00e0 un conseil des usagers et aux r\u00e9unions communautaires ;<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Adapter \u00e0 son service la mise en place d\u2019un conseil des usagers ;<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Adapter \u00e0 son service la mise en place de r\u00e9unions communautaires en fonction du public accueilli ;<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Diff\u00e9rencier les demandes en rapport \u00e0 l\u2019institution, les demandes li\u00e9es au service et les besoins individuels ;<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Apprendre et disposer d\u2019outils de communication permettant aux usagers de s\u2019exprimer quant \u00e0 leur participation aux conseils des usagers et aux r\u00e9unions communautaires ;<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Ecouter, interroger et discuter avec des personnes en situation de handicap intellectuel et une professionnelle quant \u00e0 la mise en place d\u2019un conseil des usagers et des r\u00e9unions communautaires ;<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">S\u2019informer sur comment aller plus loin dans la mise en place d\u2019un conseil des usagers gr\u00e2ce \u00e0 des id\u00e9es de formations et d\u2019outils adapt\u00e9s aux personnes et aux professionnels. <\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Formateur : Arnaud VERDEBOUT<\/h2>\n<ul>\n<li><span style=\"font-size: 14pt;\">Educateur sp\u00e9cialis\u00e9 ;<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Chef \u00e9ducateur ;<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Master en sciences de l\u2019\u00e9ducation \u00e0 finalit\u00e9 sp\u00e9cialis\u00e9e en orthop\u00e9dagogie et action sociale (d\u00e9p\u00f4t du m\u00e9moire en 2024).<\/span><strong><br \/>\n<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><i class=\"bi bi-arrow-right-circle\"><\/i> <strong>Ce module est destin\u00e9 aux \u00e9ducateur\u00b7rice\u00b7s \u00e9voluant, en priorit\u00e9, dans le secteur du handicap.<\/strong><\/p>\n<div style=\"display: flex; align-items: center; gap: .5rem;\"><i class=\"bi bi-clock-history text-he-current fs-2\"><\/i><span style=\"color: #424d58;\"><em>1 module de 7h <\/em><\/span><\/div>\n<div style=\"display: flex; align-items: center; gap: .5rem;\"><i class=\"bi bi-pin-angle text-he-current fs-2\"><\/i><span style=\"color: #424d58;\"><em>Formation en pr\u00e9sentiel<\/em><\/span><\/div>\n<div style=\"display: flex; align-items: center; gap: .5rem;\"><i class=\"bi bi-geo-alt text-he-current fs-2\"><\/i><em>Gosselies<\/em><\/div>\n<div style=\"display: flex; align-items: center; gap: .5rem;\"><i class=\"bi bi-calendar2-check text-he-current fs-2\"><\/i> <em> Vendredi 30 mai 2025, de 9h \u00e0 16h<\/em><\/div>\n<div style=\"display: flex; align-items: center; gap: .5rem;\"><i class=\"bi bi-currency-euro text-he-current fs-2\"><\/i> <em>90\u20ac (lunch compris)<\/em><\/div>\n<p>&nbsp;<\/p>\n<div><span style=\"font-size: 14pt; color: #009790;\"><strong>Code de la formation : <span style=\"color: #d85252;\">Educ-F05<\/span><\/strong><\/span><\/div>\n<p><a href=\"https:\/\/forms.office.com\/e\/s7E9cXWYfb\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-8864\" src=\"https:\/\/ceref.helha.be\/education\/app\/uploads\/2026\/05\/inscription-formation.jpg\" alt=\"Je m'inscris !\" width=\"700\" height=\"261\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conseil des usagers : bureau des plaintes ou outil d&rsquo;aide \u00e0 l&rsquo;autod\u00e9termination des personnes accueillies en institution ? Contenu de la formation Pr\u00e9sentation de l\u2019arr\u00eat\u00e9 du gouvernement wallon relatif \u00e0 la mise en place d\u2019un conseil des usagers et exploration des indicateurs de l\u2019AVIQ ; Pr\u00e9sentation d\u2019une mouture permettant d\u2019adapter un conseil des usagers et [&hellip;]<\/p>\n","protected":false},"author":42,"featured_media":0,"parent":2170,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2205","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.9.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Le conseil des usagers - CeREF \u00c9ducation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ceref.helha.be\/education\/formations\/educateurs-specialises\/conseil-des-usagers\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le conseil des usagers - CeREF \u00c9ducation\" \/>\n<meta property=\"og:description\" content=\"Conseil des usagers : bureau des plaintes ou outil d&rsquo;aide \u00e0 l&rsquo;autod\u00e9termination des personnes accueillies en institution ? 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